Refund & Return Policy

At Cucurma Caesia, customer satisfaction is our priority. Please read our Refund & Return Policy carefully:

Thank you for shopping at Cucurma Caesia. We value your satisfaction and want to ensure you have a positive shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

  1. You may request a return within 7 days of receiving your order.

  2. To be eligible for a return, the item must be:

    • Unused, unwashed, and in the same condition that you received it.

    • In its original packaging (with tags, labels, accessories, manuals, etc.).

  3. Certain items are non-returnable for hygiene and safety reasons (e.g., personal care products, perishable items, customized/personalized goods).

2. Process for Returns

  1. To initiate a return, please contact us at [support@cucurmacaesia.com] with your order number and reason for return.

  2. Once your request is approved, we will provide you with instructions for returning the product.

  3. You must ship the product back to us within 7 days after approval.

3. Shipping Costs

  1. Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect due to our error.

  2. Original shipping fees (if any) are non-refundable.

4. Refunds

  1. Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

  2. Approved refunds will be processed within 7–10 business days to your original payment method (credit/debit card, PayPal, etc.).

  3. Depending on your bank or payment provider, the refund may take additional time to appear in your account.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at [support@cucurmacaesia.com].

6. Cancellations

  1. Orders may be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.

  2. Once shipped, the order cannot be cancelled but may still be eligible for return under the conditions above.

7. Damaged or Defective Items

  1. If you receive a damaged or defective product, please contact us immediately (within 48 hours) with clear photos of the item and packaging.

  2. We will arrange a replacement or a full refund at no additional cost to you.

8. Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

📧 Email: support@cucurmacaesia.com
📍 Address: [Your Business Address, Malaysia]